Ricoh

 
As a result of Ricoh America’s Corporation reorganization, the National Reclamation Center (NRC) will no longer be operative as of April 1, 2008.

Please be assured that the warranty process for Ricoh manufactured products will remain the same and will be handled by calling our current phone numbers, 1-800-55Ricoh as well as (973) 808-0450.

To make certain that Ricoh’s Dealer Service Providers continue to obtain Printed Circuit Board repair services, Ricoh has aligned with and outsourced this service to Hytec Dealer Services, an industry leader in circuit board repair since 1981, located in Orlando, Florida.

Hytec is honored to be Ricoh Americas Corporation's Authorized Parts Repair Facility (APRF) for circuit boards, print controllers, staplers, and other electro-mechanical parts. Specializing in component-level repairs and solutions for the Office Imaging Industry for over 25 years, Hytec has earned the trust and confidence of well over 5,000 dealers by providing high-quality repairs, superior customer service, and innovative solutions to help save our customers' time and money.

Hytec has agreed to utilize genuine components in all of its Ricoh related repair services to maintain the high standards for repair that our customers have enjoyed in the past from the National Reclamation Center.

Please be advised that Hytec does offer warranty on repaired PCB’s. However, any failures or claims for Hytec provided components must be addressed directly through Hytec.

To establish an account with Hytec, please contact Ramona Rodriguez at 800-883-1001 (x3064) or via the internet.
Hytec - Dealer Services
In addition, Hytec has created a welcome information site for our Ricoh Dealers containing specific information available for download. From the Internet site designated below, you will have full access to Hytec’s website along with its various functions.
Hytec Dealer Services, Inc. is honored to be Ricoh's Authorized Parts Repair Facility (APRF)
If you have any questions regarding the NRC closure, you may contact Ricoh at 1-800-557-4264 or email us at nrc@ricoh-usa.com. All Hytec questions should be directed to Ramona Rodriguez at 800-883-1001 (x3064).
Ricoh would like to extend our sincere appreciation for all your years of patronage.
 
Hytec’s authorization by Ricoh will provide many benefits
 
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